• Frequently Asked Questions


    What are the payment options?

    You can choose from the following options to pay for your Abo5 orders:

    1. Credit / Debit Cards (Visa, MasterCard)
    2. MADA
    3. Cash on Delivery
    4. Apple Pay is only available as a payment method for selected countries on our Abo5 app only, when using a supported device. If Apple Pay is available for your country, you will see this payment option at checkout.

     

    How does Cash on Delivery work?

    1.      If you do not wish to make an online payment, you can choose to pay in cash when you receive your order.

    2.      The amount specified during checkout is the exact amount that you will have to pay. Considering the price of the product, as well as shipping and carrier charges.

    3.      If you are requested to pay more than the mentioned amount, please get in touch with our customer service crew on +966 569569559   or chat with us for more information.

    How does my wallet get credited?


    Your Abo5 App wallet gets credited only through a refund.

     

    Hours of operations

     

    Get in touch with our customer service team on

    +966 569569559 in KSA between 8:00 am to 10:00 pm,

    Our WhatsApp service is available every day from 9:00 am to 10:00 pm.

    Our email and social media channels are open 24/7, to ensure a smooth shopping experience for you.

    Our communication channels

    We can be contacted via:

    ·         Live chat

    ·         Email info@abo5.com  

    ·         Call us +966 569 569 95 

    ·         On social - we’re on Facebook, Twitter, & Instagram,  

    We’re always looking for ways to make your shopping experience more enjoyable. Get in touch with us!

     

    How can I create a Abo5 account?

    Getting started with us is easy.

    Click on our Sign Up page. Fill in the required fields - we'll need your name, mobile no., email address and desired password (minimum length of password is 8 characters).

    Click ‘Create Account’.

    That’s it! You're now part of the Abo5 family!

     

    Can I create multiple accounts?

     

    Yes. However, you will have to use a different Email address & Mobile no. for each account that you create.

     

    What is the wish list?

     

    Like an item but want to save it for later? noon provides you with an option to add products to your wish list, which will be viewed from the cart. You can add items to your wish list by clicking on the “Add to Wish list” link on a product description page. You can move items later from your wish list to the cart and vice versa.

     

    How do I know the status of my order?

     

    Once you’ve placed an order, you’ll be notified as your order progresses.

    To check the status of your product, log in to your Abo5 account and click on the 'My Orders' tab.

    You’ll be able to see the status of each product here. Clicking on a product will also give you detailed information about the status of the product.

     

    Is there a minimum order value?

     

    Yes, 50 SAR.

     

    How can I cancel my order?

     

    You can cancel your order during the confirmation or while it's under preparing by logging into your Abo5 account and clicking on "My Account" > My Orders. Every product ordered will be listed, by clicking on each you will get the option to cancel.

    Once your order is shipped and sent out for delivery, you will receive SMS with a link and you can cancel the shipment using it as well.

     

    What is Abo5’s return policy?

     

    How do I search for an item?

     

    Simply type the name of the product that you’re looking for in the search bar.

    The search bar can be found on the top of your page.

     

     

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